Privacy Policy

At Ritchie Howes Plumbing, we respect your privacy and are committed to protecting any personal data you provide when using our website or contacting us via telephone or email.

Who We Are

Operating from Maes Yr Afon, Llanrhaeadr-ym-Mochnant, Oswestry SY10 0LN, we specialise in a comprehensive range of services, including:

Plumbing: 24/7 emergency plumbing, leak repairs, pipe installations, wet room plumbing, and kitchen and bathroom plumbing.
Heating: Central heating installation, boiler servicing, radiator repairs, and gas safety checks.
Building: Building refurbishments, general building work, maintenance, and improvements.

Information We May Collect

We may collect:

Your name and contact details (email address, telephone number)
Vehicle information (make, model, registration number, service history)
Service or repair requirements submitted via enquiry forms, email, or telephone
Non‑personal usage data (e.g. IP address, browser type, session duration) collected via cookies for performance monitoring and analytics

How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotations
Schedule and manage servicing and repairs
Communicate updates regarding service progress or delivery
Improve our services, customer experience, and website functionality

We do not sell or lease your personal data. Disclosure may occur only to fulfil service requests or where required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, loss, or misuse.

Cookies

Our website may use cookies to support essential functionality and monitor performance. You may disable cookies via your browser settings; however, this may affect certain site features.

Your Rights

Under applicable data protection laws, you have the right to:

Request access to personal data we hold about you
Request correction of inaccurate or incomplete information
Request erasure or restriction of processing
Withdraw consent for marketing communications
Object to processing where applicable

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Ritchie Howes Plumbing
Maes Yr Afon, Llanrhaeadr-ym-Mochnant, Oswestry SY10 0LN
01691 780051
ritchiehowes@hotmail.co.uk